Ed "The Computer Wizard"

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Who here has had to provide technical support for a friend or family member?  Watch the video and read more below…  

Isn’t it a pain when you try to explain a series of steps to them, and they don’t follow you?

What’s worse is when they tell you that all they are doing is…  but you know there is no way that the computer would behave that badly if this was the case!  Now, lets’s introduce The Problem Steps Recorder that Microsoft has budled in to Windows 7.

So, assuming you’ve upgraded dearl ‘ole dad to Windows 7, put a shortcut on the desktop to this nifty tool.  Next time they are having problems, have them fire this up and record what’s going on.  When you’ve reproduced the error, simply stop recoding.

Now you get a cool little ZIP file that contains the data.  It has screen captures and will help you figure out what is going on.  Best of all, you can tell them to run this and email it to you, and you can review it at 3AM if you want!

So, if you are using Windows 7, give it a try!  I’m sure we can come up with some great ideas on how to use this great FREE TOOL from Microsoft.  Now, how do we get Microsoft to release a version for older Windows versions?

Update:  For those of you that want to see what a PSR file  looks like, I have one available for download here. 

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