Ed "The Computer Wizard"

As I mentioned in an earlier blog post, I ordered a 4GB memory module for my new netbook. I had an Amazon.com gift card, so I obviously wanted to use that as opposed to using any of my cash. I search around the site looking for memory that was compatible, but not a kit of 2 X 2GB sticks. This is important as most netbooks only have one memory lot to work with. I found this ad, and though it would fit the bill very well.

It looks like just the right memory module, and at a really good price, right? So I placed the order and even paid for shipping because it didn’t qualify for the free shipping. No big deal, I used the rest of the gist card to pick up some CDs, a Nerf Herder EP that I didn’t have and an electronic copy of the MC Lars Christmas EP. I got home from work two days ago and the package was there. Woo hoo! It was well after midnight so I just set the box next to my backpack / Laptop Bag and went to be. I opened the package yesterday and discovered that I received two @GB SODIMMS, just like I DIDN’T want.

I figure it must be a mistake, so I shot a quick email off to customer service:
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Hello from Amazon.com.

Here’s a copy of the e-mail you sent to Krex. Seller responses will be sent to you directly via e-mail.

Order ID: 105-2689160-2137065
* 1 of 4GB 800MHZ DDR2 Sodimm

************************

Subject: Product details inquiry from Amazon customer Ed@EdTheComputerWizard.com

Important Notice: The following order payment methods are not covered for reimbursement by the Amazon.com A-to-z Guarantee: wire transfer, money orders, check, cash, or credit card transactions that occur off Amazon.com. Only orders using Amazon Payments are supported. This is the payment system used when you use 1-Click or the Shopping Cart to place orders through the Amazon.com Web site.

————– Begin message ———————

Hello, I purchased the item listed: "4GB 800MHZ DDR2 Sodimm" but received 2X2GB sticks.
(http://www.amazon.com/gp/product/B001320W3Y)
Since I only have one slot on my laptop, I looked VERY carefully at the descriptions of my potential purchases to make sure that they did not say "Kit of 2X2GB". I think maybe I received the wrong item, can we arrange to have the single SODIMM sent to me and I will gladly send back the kit of 2?

Thanks!
Ed Gonzalez
210-###-####

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So there it is, unedited, except for the phone number. I received a response the same day:

————————————

Dear Customer,

The item that you ordered is a Kit. Following link is the description by
kingston.
http://www.valueram.com/datasheets/KVR800D2S6K2_4G.pdf

There is a huge price difference between Kit and single module. Please
click on the link below check the prices for single module.

http://www.amazon.com/gp/offer-listing/B001DEYYCW/ref=dp_olp_2?
ie=UTF8&qid=1231366307&sr=1-1

If you like to return the item for refund. Please email us back so we can
issue an RMA number for refund.

Regards,
Krex Computers

——————–

The link they sent me doesn’t even work! I know that there is a diferance, and I thought I was pretty clear in explaining this. Just because their product description was lacking, should I be hit with return shipping fees, productivity time lost, and most importantly no memory for my new toy? What is the deal with that email, I gave them my name, they couldn’t have the courtesy to use it? Seriously?

I wrote them back reading them the riot act about respect for your customers, and product mis-representation, and showed them a proper example of what their ad should have looked like:

That was yesterday afternoon, but so far they have yet to reply. So, was I expecting to much? should I shut up and settle for what I got? Do you think I should RMA he item and look somewhere else? Or, do you belive as I do, that they owe me what I ordered?

Update: Since writing the above, I did receive an email and the link started working. I was getting an error about the product not being available. now I see an item listed with prices starting in the $390 range! They issued me an RMA but I still have to cover shipping. I feel cheated… Deceived… Exasperated… And they STILL won’t use my name! Proof that they are using a form letter to reply to me.

Maybe I should just keep the 2GB memory modules and put the other one in my wife’s laptop.

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